Company: Waxkabaro Academy

Location: On-site (Office located in Wadajir, Bula-hubey)

Job Type: Full-Time

Working Hours: 11am to 8:30PM (Thursdays OFF)

Deadline: 26 / june / 2026

About Waxkabaro Academy

Waxkabaro Academy is an online learning platform dedicated to helping Somali students master the English language using the CEFR framework. We pride ourselves on delivering high-quality, predictable, and life-changing education. We are looking for a caring, detail-oriented individual to join us at our office and become the face and voice of our student support and enrollment.

Role Overview

You are not just a customer service agent; you are a Student Success Champion. Working directly from our office, you will be the first point of contact for eager new leads and the guiding hand for our current students. This role requires a unique blend of deep empathy (listening to and supporting students) and sharp operational discipline (accurately following our step-by-step systems).

Key Responsibilities

• Lead Management & Onboarding: Monitor whatsapp in meta inbox, respond to incoming WhatsApp leads using pre-recorded voice notes, log lead data into our Google Sheet Lead Tracker.
• Consultative Communication: Engage with potential students via chat, call and custom voice notes. Listen to their needs, understand their current English goals, and guide them toward the right enrollment path.
• Flawless Student Enrollment: Securely process tuition fees via EVCPlus. Register students in our system with absolute attention to detail, issue login credentials, and send onboarding instructions.
• Retention & Fee Collection: Use our Google Sheets CRM to easily spot which students are due for payment. Collect payments, update WooCommerce subscriptions, and set the next reminder dates.
• Student Progress Tracking: Follow the daily CRM system to see which students need a check-in. Review student data via LifterLMS reports, take a quick progress screenshot, and send encouraging, structured feedback.

Must-Have Skills & Requirements (Non-Negotiable)

• Location: Must be able to reliably commute daily to our office in Wadajir, Bula-hubey.
• Fluency in Somali & Strong English Skills: Must understand general English levels (CEFR framework) well enough to advise students on where to start.
• High Empathy & Active Listening: A genuinely warm, patient, and supportive personality. You care about student success, and it shows in your voice and text.
• Obsessive Attention to Detail: You catch typos instantly, move quickly between browser tabs, and take pride in entering data perfectly.
• Basic Computer Literacy: Comfort using web browsers, back end wordrpess website with woocommerce and lifterlms, WhatsApp Business, and Google Sheets.

Preferred (But Not Required) Experience

Prior experience is not mandatory, but it will improve your chances of getting the job:

• Experience in customer support, sales, or receptionist roles preferably online.
• Experience in English teaching.

What We Offer

• Get a competitive salary plus commission.
• A comfortable, professional office environment in Bula-hubey.
• A fully systemized, step-by-step training process (we will show you exactly how to do everything).

How to Apply

If you meet the requirements and are ready to grow with us, please fill out our official application form here:

Important Note: Fill the application form using a Computer